Senior Product Support Specialist

SOCi

Toronto, ON, Canada
Base: $60,000 to $82,000 cad; bonus: + bonuses; be...
On-site
5+ years product support experience
Api and sql knowledge required
Saas technical troubleshooting skills
SOCi is seeking a Senior Product Support Specialist to provide expert-level support for its AI-powered marketing solutions

Job Summary

  • SOCi is seeking a Senior Product Support Specialist to provide expert-level support for its AI-powered marketing solutions.
  • The role involves troubleshooting complex platform issues, collaborating with cross-functional teams, and mentoring junior specialists.
  • Candidates will receive comprehensive benefits including health insurance, dental, vision, and a 401(k) plan with employer match.

Matching Summary

SOCi is seeking a Senior Product Support Specialist to provide expert-level support for its AI-powered marketing solutions.

Salary

Base: $60,000 to $82,000 CAD; Bonus: Plus bonuses; Benefits: Comprehensive package including health, dental, vision, and 401(k)

Skills & Requirements

Must-have

  • 5+ years product support experience
  • API and SQL knowledge required
  • SaaS technical troubleshooting skills
  • Experience with ticketing systems

Nice-to-have

  • Strong communication with non-technical audiences
  • Passion for continuous learning
  • Proactive problem-solving approach
  • Client training and workshop delivery

Key Requirements

  • Bachelor's degree in IT, CS, Business or equivalent
  • 5+ years in SaaS product or technical support
  • Working experience with APIs and SQL

Work Rights

Not specified

Tailored Resume

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