This role is responsible for providing first and second tier technical support, troubleshooting hardware/software issues, managing IT inventory, and ensuring smooth new hire setups
Job Summary
This role is responsible for providing first and second tier technical support, troubleshooting hardware/software issues, managing IT inventory, and ensuring smooth new hire setups.
Provide first-level support for desktops, laptops, and peripheral devices for onsite users and second-level escalation support for remote users.
Maintain accurate inventory control of IT assets, ensuring proper tracking and updates, and ship, receive, and manage IT equipment logistics.
Matching Summary
This role is responsible for providing first and second tier technical support, troubleshooting hardware/software issues, managing IT inventory, and ensuring smooth new hire setups.
Skills & Requirements
Must-have
ServiceNow ITSM Incident Management
troubleshoot hardware software network issues
IT inventory management
new hire setups
customer service
Service Level Agreements (SLAs)
Nice-to-have
collaborative and supportive work environment
thinking creatively
desire to help users
Key Requirements
3+ years of experience in Desktop Support or IT Help Desk
2+ years of support for Mac OS
Jamf, Apple Business Manager and Apple remote device support
Proficiency in ServiceNow ITSM or similar ticketing system