This role supports operational excellence by helping teams follow ITIL processes, analyze trends, and implement practical improvements that increase stability
Job Summary
This role supports operational excellence by helping teams follow ITIL processes, analyze trends, and implement practical improvements that increase stability.
You will contribute directly to automation delivery by building scripts, workflow automations, and AI-assisted solutions to improve speed and consistency.
The position offers visibility to the highest levels of Evernorth management who are motivated to see the successful results of your efforts.
Matching Summary
This role supports operational excellence by helping teams follow ITIL processes, analyze trends, and implement practical improvements that increase stability.
Skills & Requirements
Must-have
ITIL process knowledge
ServiceNow experience
Incident and Change management
Python or PowerShell scripting
GenAI and prompt engineering
Nice-to-have
Dynatrace or Splunk monitoring
Continuous improvement mindset
Cross-functional collaboration
Cloud fundamentals familiarity
Strong written communication skills
Key Requirements
Bachelor's degree in Information System Management or similar