Field Assurance Technician

BDX

Tempe, AZ, United States
Fully remote
Field complaint investigation
Technical support and training
Product return management
The Field Assurance Technician plays a critical role in ensuring the quality and safety of medical devices by conducting product investigations and providing technical support

Job Summary

  • The Field Assurance Technician plays a critical role in ensuring the quality and safety of medical devices by conducting product investigations and providing technical support.
  • This role involves extensive travel to customer sites, hospitals, and clinics to perform on-site complaint investigations and training.
  • BD offers a culture that values learning, growth, accountability, and innovation, supporting employees to become their best selves.

Matching Summary

The Field Assurance Technician plays a critical role in ensuring the quality and safety of medical devices by conducting product investigations and providing technical support.

Skills & Requirements

Must-have

  • Field complaint investigation
  • Technical support and training
  • Product return management
  • Root cause analysis
  • Use of diagnostic equipment
  • Frequent travel to customer sites

Nice-to-have

  • Collaboration with engineering and quality teams
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Knowledge of FDA and ISO 13485 regulations
  • Ability to manage multiple priorities
  • Proficiency in Microsoft Office Suite

Key Requirements

  • Associate's degree in technical field or equivalent experience
  • 2-4 years medical device field service or quality assurance experience
  • Valid driver's license
  • Familiarity with medical device regulations
  • Ability to travel frequently

Work Rights

Must be fully vaccinated against COVID-19 where required

Tailored Resume

Cover Letter