Application Support Analyst

The Brenda Strafford Foundation Ltd

Calgary, AB, Canada
On-site
Tier-2 application support
Investigate and resolve system incidents
Manage tickets and slas
The Brenda Strafford Foundation is a charitable organization operating senior living communities and a second-stage shelter, prioritizing a person-centered approach to care and services

Job Summary

  • The Brenda Strafford Foundation is a charitable organization operating senior living communities and a second-stage shelter, prioritizing a person-centered approach to care and services.
  • The role involves providing day-to-day Tier-2 application support, monitoring, routine administration, reporting, and testing coordination across enterprise systems with structured mentorship.
  • BSF fosters a culture of growth, collaboration, and meaningful impact, valuing empathy, compassion, and innovation, with structured onboarding and ongoing learning opportunities.

Matching Summary

The Brenda Strafford Foundation is a charitable organization operating senior living communities and a second-stage shelter, prioritizing a person-centered approach to care and services.

Skills & Requirements

Must-have

  • Tier-2 application support
  • Investigate and resolve system incidents
  • Manage tickets and SLAs
  • Monitor system performance
  • Maintain clear documentation
  • Troubleshooting mindset
  • Analytical thinking and problem solving

Nice-to-have

  • Compassion, empathy and understanding
  • Boldly pursue quality and innovation
  • Engagement with all stakeholders
  • Openness to feedback and coaching
  • Self-starter mindset

Key Requirements

  • Degree or diploma in IT or equivalent experience
  • 1-3 years in application support or IT operations
  • Experience working in structured environments
  • Clear, professional communication skills
  • Basic understanding of HR/Finance workflows

Work Rights

Not specified

Tailored Resume

Cover Letter