Base: $50,000-75,000; bonus/equity: not specified;...
Customer resolution
Manage team performance
Customer requests and escalations
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process
Job Summary
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
Directly manage a team of Customer Satisfaction Representatives, including but not limited to hiring, managing performance, communicating expectations, developing individual and team goals, and problem resolution to ensure high employee retention and satisfaction.
We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.
Matching Summary
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
Salary
Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits
Skills & Requirements
Must-have
Customer Resolution
Manage team performance
Customer requests and escalations
Continuous optimization
CRM and ERP systems
Nice-to-have
Sense of urgency
See the bigger picture
Thrives on a team
Positive attitude
Accountability and results focus
Key Requirements
3-5+ years of Customer Service Leadership
High School diploma or Equivalent
Exceptional written and verbal communication skills