Staff Scientist

Australian National University

Canberra, ACT, Australia
$107,850 - $113,252 py + 17% super; not specified;...
On-site
Technical support for nci users
Troubleshoot and resolve user technical issues
Operational communications to users
The Staff Scientist is responsible for providing technical support to NCI’s community of more than 40 stakeholder organisations and 8000 active users

Job Summary

  • The Staff Scientist is responsible for providing technical support to NCI’s community of more than 40 stakeholder organisations and 8000 active users.
  • This role participates in the key activities of the User Support team, including providing primary support services, liaising with NCI technical teams, and developing user documentation.
  • The ideal applicant will have experience using peak-scale high-performance computing and data services for scientific research, or a demonstrated experience supporting collaboration within a community of scientific researchers.

Matching Summary

The Staff Scientist is responsible for providing technical support to NCI’s community of more than 40 stakeholder organisations and 8000 active users.

Salary

$107,850 - $113,252 per annum plus 17% superannuation; Not specified; Full-time, Continuing (contingent funded)

Skills & Requirements

Must-have

  • technical support for NCI users
  • troubleshoot and resolve user technical issues
  • operational communications to users
  • scientific software catalogue maintenance
  • resource allocation schemes support

Nice-to-have

  • experience with peak-scale HPC
  • experience supporting scientific researchers
  • ability to communicate effectively
  • participation in a support team

Key Requirements

  • Technical and/or scientific experience
  • Experience using a support ticket system
  • Must have rights to live and work in Australia

Work Rights

Must have rights to live and work in Australia

Tailored Resume

Cover Letter