Not specified; not specified; benefits: flexible t...
Hybrid
Lead and develop customer care specialists team
Manage meta region customer support operations
Ensure compliance with sox and quality policies
Illumina is seeking a Customer Care Manager for a one-year fixed-term contract in Eindhoven, Netherlands. The role involves leading a team of Customer Care Specialists, ensuring exceptional customer experiences within the META region, and collaborating across various departments to enable efficient operations
Job Summary
This role involves leading a team of Customer Care Specialists to support customers across the Middle East, Turkey, and Africa regions.
The position requires ensuring compliance with corporate, departmental, SOX, and quality policies while driving operational excellence.
Illumina offers industry-leading benefits including flexible time off, private medical insurance, and an employee stock purchasing program.
Matching Summary
Match Score: 85
Illumina is seeking a Customer Care Manager for a one-year fixed-term contract in Eindhoven, Netherlands. The role involves leading a team of Customer Care Specialists, ensuring exceptional customer experiences within the META region, and collaborating across various departments to enable efficient operations.
Salary
Not specified; Not specified; Benefits: Flexible time off, private medical insurance, pension, employee stock purchasing program
Skills & Requirements
Must-have
Lead and develop Customer Care Specialists team
Manage META region customer support operations
Ensure compliance with SOX and quality policies
Drive process improvements for customer experience
Analyze operational metrics and KPIs
Nice-to-have
Experience supporting customers in META region
Strong cross-functional collaboration skills
Ability to translate insights into improvements
Comfortable working with complex data sets
Guiding teams through change with empathy
Key Requirements
1-Year Fix Term Contract
Valid VOG (Code of Conduct) required
No visa sponsorship available
Work Rights
Must have valid work authorization for Netherlands