The Customer Experience Coordinator is responsible for managing and resolving customer inquiries, providing quoting and order fulfilment services, and handling backorders and supplier follow-ups
Job Summary
The Customer Experience Coordinator is responsible for managing and resolving customer inquiries, providing quoting and order fulfilment services, and handling backorders and supplier follow-ups.
The role requires proven experience in case management or customer service, strong communication skills, the ability to manage complex cases independently, and proficiency in CRM systems like Salesforce.
JB Hi-Fi offers a fast-paced environment, competitive remuneration with potential incentives, career opportunities, discounts, paid parental leave, and wellbeing resources.
Matching Summary
The Customer Experience Coordinator is responsible for managing and resolving customer inquiries, providing quoting and order fulfilment services, and handling backorders and supplier follow-ups.
Skills & Requirements
Must-have
Case management
Customer service
Salesforce CRM
Order fulfilment processes
Supplier follow-ups
Handle complex quotes and orders
Nice-to-have
Bespoke requirements collaboration
Drive customer satisfaction scores
Hybrid working models
Community impact programs
Key Requirements
Proven experience in case management or customer service