Service Delivery Manager

ACCLIVIS TECHNOLOGIES AND SOLUTIONS PTE. LTD.

D19 Serangoon Garden, Hougang, Sengkang, Punggol, 1 TAI SENG AVENUE TAI SENG EXCHANGE 536464
Sgd 7,000 - 8,000 / monthly pm
On-site
Itil certified
Management skills
Microsoft azure
ACCLIVIS Technologies is seeking a Service Delivery Manager to lead and enhance Workplace & End-User Computing (EUC) service operations across Singapore and Malaysia. The ideal candidate will possess strong leadership and technical skills, ensuring service excellence and operational efficiency while overseeing service delivery in alignment with ITIL standards

Job Summary

  • The Service Delivery Manager (SDM) is responsible for leading, managing, and enhancing Workplace & End-User Computing (EUC) service delivery operations across Singapore and Malaysia
  • This role ensures service excellence, operational efficiency, and customer satisfaction for all Workplace-related services under Acclivis and Pacific Internet
  • The role requires strong leadership, stakeholder management, and deep technical understanding of Workplace, EUC, and IT support operations

Matching Summary

Match Score: 85

ACCLIVIS Technologies is seeking a Service Delivery Manager to lead and enhance Workplace & End-User Computing (EUC) service operations across Singapore and Malaysia. The ideal candidate will possess strong leadership and technical skills, ensuring service excellence and operational efficiency while overseeing service delivery in alignment with ITIL standards.

Salary

SGD 7,000 - 8,000 / Monthly

Skills & Requirements

Must-have

  • ITIL Certified
  • Management Skills
  • Microsoft Azure
  • Endpoint Management
  • Self-Service Portfolio

Nice-to-have

  • Outsourcing
  • Problem Solving
  • Services Regional
  • Enterprise Systems
  • Distributed Team Management
  • Service Delivery Management
  • Time Management
  • Customer Satisfaction
  • Automation
  • Business Transformation
  • Service Delivery

Key Requirements

  • Minimum 5 years experience

Work Rights

Tailored Resume

Cover Letter