Lead Customer Service Representative

Destination Pet LLC

Base: $15.00ph doe; bonus/equity: tips included; b...
1+ year customer service experience
Ability to lift 40 lbs regularly
Availability evenings weekends holidays
The role involves leading by example while managing front desk operations, scheduling, and mentoring a team of customer service representatives

Job Summary

  • The role involves leading by example while managing front desk operations, scheduling, and mentoring a team of customer service representatives.
  • Candidates must be available for evenings, weekends, and holidays as pets require care around the clock.
  • Benefits include medical, dental, vision, mental health coverage, 401K match, and discounted pet insurance.

Matching Summary

The role involves leading by example while managing front desk operations, scheduling, and mentoring a team of customer service representatives.

Salary

Base: $15.00/hour DOE; Bonus/Equity: Tips included; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, PTO

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • Ability to lift 40 lbs regularly
  • Availability evenings weekends holidays
  • Experience training new team members
  • Handling escalated client issues

Nice-to-have

  • Previous retail or hospitality background
  • Passion for pets and animal care
  • Cool under pressure with multiple tasks
  • Strong verbal communication skills
  • Team-oriented leadership style

Key Requirements

  • High school diploma or equivalent required
  • Minimum 1 year customer service experience
  • Physical ability to lift 40 lbs

Work Rights

Not specified

Tailored Resume

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