Responsibilities:Provide 2nd level and up support for NOC and product team Provide Level 2 or 3 product and solution support Deployment of servers, workstations and network equipment (e.g. Microsoft Windows, Linux/UNIX Systems, Virtualization, Security and Application Management Solutions) network, endpoint and server solutions (eg, Network, Systems and Security Monitoring Systems, NGFW, IPS, IDS, SIEM, Routers, Network/Security Analysis Tools etc) Be Subject Matter Expert in assigned product categories Project manage deployment of IT solutions Presales Support for IT solutions Documentation Requirements:Minimum a Diploma holder in ITMinimum a Diploma holder in IT Possesses at least 3 years related NOC, network/server/endpoint support experience Experience in IT infrastructure management tools An up-to-date knowledge and understanding of business and industry needs as well as the technical demands Recognition of the importance of customer focus and/or of serving the needs of the end user Excellent communication skills, particularly the ability to communicate with staff who are not technically trained The skill to take on a variety of tasks and pay attention to detail Analytical and problem-solving ability Team-working skills and the ability to feel comfortable working with different work teams, clients and groups of staff across an organization Organizational skills and the ability to prioritize your workload Microsoft, Cisco, ITIL, CISA, CISSP, CREST, CEH product, networking, virtualization, security solutions knowledge and professional certifications will be a plus Training will be provided if deemed necessary Company Overview:Argentra was founded in 2001 with a core focus on Information Security. A key achievement was winning a contract to develop and implement a custom data security application for the Defence industry. Our commercial clients benefit from our experience in high security environments. Argentra’s technical experts also provide technical consultati