As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, process credit applications, and provide financial health assessments while championing the bank's processes and risk culture.
Working in this role means positively impacting customers’ lives at all stages, from opening accounts to planning for retirement.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Support customers with account enquiries
Process credit product applications
Work in a busy retail environment
Drive risk-adverse culture
Nice-to-have
In-depth customer conversations
Financial Health Checks
Educate on digital banking options
Problem solving skills
Genuine interest in financial wellbeing
Ability to provide holistic solutions
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality
Availability for Wednesday, Thursday & Friday 12pm-4pm roster
Ability to work in a commercial retail environment
Must apply through Sidekick if already part of Commonwealth Bank Group