Support Systems Administrator, User Operations

Harvey

Remote
Base: $115,000 - $155,000 usd; bonus/equity: not s...
Remote
Zendesk administration
System integrations
Api and middleware platforms
Harvey is transforming legal and professional services with frontier agentic AI and an enterprise-grade platform, offering a rare chance to build a generational company

Job Summary

  • Harvey is transforming legal and professional services with frontier agentic AI and an enterprise-grade platform, offering a rare chance to build a generational company.
  • The Support Systems Administrator will own the end-to-end implementation, configuration, and maintenance of Zendesk, integrating it with the broader Harvey technology stack.
  • This role is ideal for someone with deep Zendesk experience who thinks in systems, takes ownership, and thrives in a fast-paced, ambitious environment.

Matching Summary

Harvey is transforming legal and professional services with frontier agentic AI and an enterprise-grade platform, offering a rare chance to build a generational company.

Salary

Base: $115,000 - $155,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Zendesk administration
  • System integrations
  • API and middleware platforms
  • Support workflow understanding
  • Cross-functional collaboration

Nice-to-have

  • Thrives in ambiguity
  • Pushes for excellence
  • Takes real ownership
  • Moves fast, operates with intensity
  • Customer-centric approach

Key Requirements

  • 3+ years Zendesk administration experience
  • Experience integrating Zendesk with third-party tools
  • Experience building reports and dashboards in Zendesk Explore
  • Zendesk certification(s) (Bonus)
  • Experience with AI-powered Zendesk features (Bonus)

Work Rights

Not specified

Tailored Resume

Cover Letter