Customer Service Representative I

Mass General Brigham Incorporated

Somerville, MA, United States
Base: $17.71 - $25.28phly; bonus/equity: not speci...
Fully remote with onsite requirements as needed in somerville, ma
Epic billing systems knowledge
Hipaa privacy compliance
Medical billing and insurance processing
Mass General Brigham is seeking a Customer Service Representative I to work remotely, focusing on resolving patient billing inquiries through various communication methods. The role emphasizes delivering excellent customer service while adhering to healthcare billing protocols and HIPAA guidelines

Job Summary

  • The role involves reviewing and resolving guarantor account balances through inbound and outbound contacts in a patient billing solutions team.
  • Staff must possess broad knowledge of medical billing, insurance processing, and specific Epic modules like HB Resolute and PB Resolute to resolve complex inquiries.
  • Employees are expected to maintain high standards of professional conduct while adhering to HIPAA guidelines and providing excellent customer service to enhance the patient experience.

Matching Summary

Match Score: 75

Mass General Brigham is seeking a Customer Service Representative I to work remotely, focusing on resolving patient billing inquiries through various communication methods. The role emphasizes delivering excellent customer service while adhering to healthcare billing protocols and HIPAA guidelines.

Salary

Base: $17.71 - $25.28/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses available

Skills & Requirements

Must-have

  • Epic billing systems knowledge
  • HIPAA Privacy compliance
  • Medical billing and insurance processing
  • High school diploma or GED equivalent
  • 40-50 daily call volume capacity

Nice-to-have

  • Associates Degree preferred
  • 1-3 years healthcare customer service experience
  • Strong problem-solving and organizational skills
  • Ability to work independently and self-motivated
  • Experience with credit and collection policies

Key Requirements

  • High School diploma or GED required
  • Associates Degree preferred
  • 1-3 years relevant experience desired
  • Epic billing systems knowledge preferred
  • Effective communication skills required

Work Rights

Not specified

Tailored Resume

Cover Letter