Business Process Analyst: Customer Success

Rockwell Automation Ltd

Hybrid
Bachelor's degree mandatory
Salesforce or sap crm knowledge
Sap signavio proficiency required
This role supports the D2R transformation to resolve bottlenecks and deliver a seamless end-to-end customer experience

Job Summary

  • This role supports the D2R transformation to resolve bottlenecks and deliver a seamless end-to-end customer experience.
  • The analyst will optimize processes, model existing workflows, and develop metrics to close performance shortfalls.
  • Candidates must possess strong analytical skills to leverage data for informed recommendations and decisions.

Matching Summary

This role supports the D2R transformation to resolve bottlenecks and deliver a seamless end-to-end customer experience.

Skills & Requirements

Must-have

  • Bachelor's Degree mandatory
  • Salesforce or SAP CRM knowledge
  • SAP Signavio proficiency required
  • Microsoft Visio for process modeling
  • Lean Six Sigma methodology experience

Nice-to-have

  • Rockwell Automation operating segments knowledge
  • Collaboration with global teams
  • Strong active listening skills
  • Experience with Miro whiteboarding
  • Excel VBA and RPA automation skills

Key Requirements

  • Minimum 5 years business-related experience
  • Proficiency in Power BI or Salesforce Analytics
  • MS Flows and RPA experience preferred
  • Lean Six Sigma certification or practical experience

Work Rights

Not specified

Tailored Resume

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