Customer Service Support

hbg.psu.edu

Base: $31,600.00 - $45,800.00; bonus/equity: not s...
Hybrid
Knowledge of university policies and procedures
Customer support via multiple channels
Processing financial transactions
Penn State University is seeking Customer Service Representatives to provide support for various university functions and services. The role involves assisting faculty, staff, students, and visitors, troubleshooting issues, and promoting university programs, with a focus on delivering exceptional customer service

Job Summary

  • The Customer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc.
  • Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being including medical, dental, vision coverage, retirement plans, paid time off, and a 75% tuition discount.
  • Employment with the University will require successful completion of background check(s) in accordance with University policies and applicants must be authorized to work in the U.S.

Matching Summary

Match Score: 85

Penn State University is seeking Customer Service Representatives to provide support for various university functions and services. The role involves assisting faculty, staff, students, and visitors, troubleshooting issues, and promoting university programs, with a focus on delivering exceptional customer service.

Salary

Base: $31,600.00 - $45,800.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement plans, paid time off, tuition discount

Skills & Requirements

Must-have

  • Knowledge of University policies and procedures
  • Customer support via multiple channels
  • Processing financial transactions
  • Operating point-of-sale and computer systems
  • Troubleshooting and issue resolution
  • Promoting university products and services

Nice-to-have

  • Supervising part-time staff
  • Providing on-site and e-commerce ticketing
  • Maintaining knowledge base articles
  • Communicating campus logistics information
  • Exploring customer needs and requirements

Key Requirements

  • General Equivalency Diploma (GED) or High School diploma
  • No prior relevant work experience required
  • Must be authorized to work in the U.S.
  • Successful completion of background check

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter