Customer Success Manager, Marketing Cloud - Public Sector

Salesforce

London, United Kingdom
Marketing cloud expertise
Salesforce platform knowledge
Build long-term trusted relationships
As a Marketing Cloud Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organisations

Job Summary

  • As a Marketing Cloud Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organisations.
  • You will act as a point of contact for any major customer incidents, being responsible for handling expectations and communications through the resolution of such incidents.
  • Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and growth.

Matching Summary

As a Marketing Cloud Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organisations.

Skills & Requirements

Must-have

  • Marketing Cloud expertise
  • Salesforce platform knowledge
  • build long-term trusted relationships
  • drive customer advocacy
  • reduce customer attrition
  • handle major customer incidents

Nice-to-have

  • AI-driven customer success
  • workforce transformation
  • agentic era
  • digital marketing trends
  • European languages

Key Requirements

  • 5+ years relevant industry expertise
  • Technical Customer Success experience
  • SaaS platform use experience
  • Technology Consulting experience
  • Technology Solutions Development experience
  • Technical/Solutions Architecture experience
  • UK Security Checked (SC)

Work Rights

Not specified

Tailored Resume

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