Client Support Professional - Itasca, Il

Wintrust

Itasca, IL, United States
Base: $50,000-$65,000; bonus/equity: annual bonus ...
High touch support for commercial clients
Serve as liaison between departments
Handle daily customer requests
The Client Support Professional provides high touch support to commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations

Job Summary

  • The Client Support Professional provides high touch support to commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations.
  • Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses.
  • We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and annual discretionary bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.

Matching Summary

The Client Support Professional provides high touch support to commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations.

Salary

Base: $50,000-$65,000; Bonus/Equity: Annual bonus eligible; Benefits: Medical, Dental, Vision, Life, 401k with match, tuition reimbursement

Skills & Requirements

Must-have

  • High touch support for commercial clients
  • Serve as liaison between departments
  • Handle daily customer requests
  • Troubleshoot and investigate customer issues
  • Onboard new clients
  • Support Relationship Managers

Nice-to-have

  • Award-winning culture
  • Family-friendly work hours
  • Promote from within culture

Key Requirements

  • Minimum 3 years banking experience
  • Strong knowledge of account opening
  • Commercial loan servicing preferred
  • Exceptional customer service skills
  • Strong verbal and written communication skills
  • Knowledge of loan documents and banking processing
  • High level of organization and time-management
  • High school diploma required

Work Rights

Not specified

Tailored Resume

Cover Letter