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The Global Service Excellence Director role at Jobgether's partner company is a high-impact executive position focused on establishing a global service organization for seamless support across customers and internal teams within the healthcare sector. This role combines engineering, operations, and customer experience, requiring strategic leadership to enhance service quality and operational efficiency.
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Job Summary
This high-impact executive role is responsible for designing and leading a global, always-on service organization ensuring seamless support across customers, clinicians, and internal teams.
You will build a brand-new, distributed engineering and service squad operating in a follow-the-sun model while defining its structure, tools, and operating principles from the ground up.
Reporting directly to the CEO, you will act as the senior leader for service and integration across complex healthcare workflows including mission-critical radiology systems.
Matching Summary
Match Score: 75
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The Global Service Excellence Director role at Jobgether's partner company is a high-impact executive position focused on establishing a global service organization for seamless support across customers and internal teams within the healthcare sector. This role combines engineering, operations, and customer experience, requiring strategic leadership to enhance service quality and operational efficiency.
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Skills & Requirements
Must-have
Global service organization leadership
Follow-the-sun operational model
Mission-critical radiology systems support
Engineering and operations intersection
Uptime and resolution speed accountability
Nice-to-have
AI-driven healthcare environment experience
Brand-new team building from ground up
Strategic influence at CEO level
Complex workflow integration expertise
Key Requirements
Senior executive leadership experience
Direct accountability for uptime and service quality