Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
3 years experience with saas enterprise software
Basic knowledge of object oriented programming languages
Ability to read and analyze log files
Workday is seeking a Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. The ideal candidate should possess experience with SaaS enterprise software and have a foundation in programming and SQL, all while thriving in a collaborative and innovative environment

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions.
  • Workday offers flexible work schedules, empowering employees to follow their desired career path while maintaining a strong community through hybrid work arrangements.
  • Candidates must be confident communicators capable of collaborating with business users, peers, and cross-functional teams including Product Managers and QA.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. The ideal candidate should possess experience with SaaS enterprise software and have a foundation in programming and SQL, all while thriving in a collaborative and innovative environment.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic knowledge of SQL syntax
  • Experience with api client tools like Postman or SoapUI

Nice-to-have

  • Demonstrable ability to support HCM or Talent solutions
  • Previous experience with SOAP, WSDL, XML integrations
  • Experience with health monitoring tools
  • Resilience when faced with tight resolution timeframes
  • Creative approach and eagerness to learn

Key Requirements

  • P3 level: 3 years experience in support/implementation
  • P2 level: 2 years experience in support/implementation
  • Experience with SaaS applications like Oracle, SAP, or Taleo
  • Ability to engage multiple teams for critical issue resolution

Work Rights

Not specified

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