As the Service Performance & Engagement Director, you will be responsible for building, leading, and continuously developing end-to-end performance management for all IT services used by the Gardena Division
Job Summary
As the Service Performance & Engagement Director, you will be responsible for building, leading, and continuously developing end-to-end performance management for all IT services used by the Gardena Division.
You will ensure service performance is business-critical, controlled, measurable, and aligned with divisional priorities, translating business needs into IT actions.
The company offers mobile and flexible working options, individual development opportunities, international career chances, and various benefits including health management and childcare cooperation.
Matching Summary
As the Service Performance & Engagement Director, you will be responsible for building, leading, and continuously developing end-to-end performance management for all IT services used by the Gardena Division.
Skills & Requirements
Must-have
IT Service Management
Service Governance Framework
Critical Incident Lifecycle Management
Service Level Agreements
KPI and SLO Design
Multi-Vendor Landscape Management
Nice-to-have
Continuous Improvement Initiatives
Executive Level Presentations
Team Coaching and Development
Stakeholder Management Culture
Key Requirements
Over 10 years IT Service Management experience
At least 5 years leadership experience
Experience in global matrix organization
Proven success leading customer/business-facing teams