In this role, you will investigate product quality concerns based on customer complaints and ensure that all complaint‑related activities are conducted in a compliant, structured, and timely manner
Job Summary
In this role, you will investigate product quality concerns based on customer complaints and ensure that all complaint‑related activities are conducted in a compliant, structured, and timely manner.
You will collaborate with cross‑functional experts to perform root cause analysis, assess risks, and contribute to continuous improvement activities across the site.
Johnson & Johnson provides an inclusive work environment where each person is considered as an individual and respects the diversity and dignity of employees.
Matching Summary
In this role, you will investigate product quality concerns based on customer complaints and ensure that all complaint‑related activities are conducted in a compliant, structured, and timely manner.
Skills & Requirements
Must-have
Customer complaint investigations
Root cause analysis and risk assessments
Quality assurance in pharma/medical device
CAPA investigations and documentation
Cross-functional collaboration
Regulatory compliant processes
Nice-to-have
Statistical applications knowledge
Auditing practices experience
Strong written and verbal communication
Investigative and critical thinking skills
Continuous improvement initiatives
Key Requirements
Master’s degree, PhD, or equivalent experience in engineering, physical, biological, or natural sciences
Minimum 1 year experience in quality within pharma/medical device or regulated industries preferred