Patient Care Coordinator (pcc)

CityMD

Base: $16.06 - $19.66 hourly; bonus/equity: not sp...
Handle high volume inbound/outbound calls
Communicate lab results and recommendations
Respond to clinical inquiries
Our Aftercare team, comprised of Patient Care Coordinators (PCCs), provides a seamless patient experience through timely follow-up and support

Job Summary

  • Our Aftercare team, comprised of Patient Care Coordinators (PCCs), provides a seamless patient experience through timely follow-up and support.
  • PCCs are customer-focused professionals who assist patients with general, clinical, and laboratory-related inquiries following their urgent care visit.
  • VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

Matching Summary

Our Aftercare team, comprised of Patient Care Coordinators (PCCs), provides a seamless patient experience through timely follow-up and support.

Salary

Base: $16.06 - $19.66 Hourly; Bonus/Equity: Not specified; Benefits: Medical, Dental, Life, Disability, Vision, FSA, 401k

Skills & Requirements

Must-have

  • Handle high volume inbound/outbound calls
  • Communicate lab results and recommendations
  • Respond to clinical inquiries
  • Document patient interactions accurately
  • Adhere to HIPAA guidelines

Nice-to-have

  • Compassionate community of people
  • Innovating value-based care
  • Leveraging integrated applications
  • Courteous, empathetic, professional demeanor
  • Willingness to learn and embrace improvement

Key Requirements

  • High school diploma or GED required
  • Prior call center or clinical laboratory experience preferred
  • Bilingual or multilingual skills are a plus

Work Rights

Not specified

Tailored Resume

Cover Letter