Customer Success Manager

Autodesk

Japan
Base: not specified; bonus/equity: annual cash bon...
3+ years leadership in customer-facing roles
Business-level japanese and english proficiency
Recurring revenue business model understanding
This role supports the long-term success of customers under Autodesk's Enterprise Business Agreement by driving solution adoption and maximizing return on investment

Job Summary

  • This role supports the long-term success of customers under Autodesk's Enterprise Business Agreement by driving solution adoption and maximizing return on investment.
  • The position requires building strong relationships with key stakeholders ranging from end users to executives while acting as a trusted advisor.
  • Autodesk values a Customer First culture built on empathy and trust, seeking individuals who define customer success as their own success.

Matching Summary

This role supports the long-term success of customers under Autodesk's Enterprise Business Agreement by driving solution adoption and maximizing return on investment.

Salary

Base: Not specified; Bonus/Equity: Annual cash bonuses and stock grants available; Benefits: Comprehensive benefits package included

Skills & Requirements

Must-have

  • 3+ years leadership in customer-facing roles
  • Business-level Japanese and English proficiency
  • Recurring revenue business model understanding
  • Strategic roadmap development skills
  • Financial acumen and analytical thinking

Nice-to-have

  • Interest in manufacturing or construction industries
  • Experience with global enterprise customers
  • SaaS customer management experience
  • Strong empathy and growth mindset
  • Ability to influence CXO stakeholders

Key Requirements

  • 3+ years leadership experience in customer-facing organization
  • Business-level proficiency in Japanese and English
  • Deep understanding of recurring revenue value drivers

Work Rights

Not specified

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