PCCW-HKT DataCom Services Ltd is seeking an Operations Support Supervisor in Manila to lead teams managing fault management, event management, and change management in a telecommunications environment. The ideal candidate should have a strong technical background in data communication, excellent communication skills, and experience in managing high-volume ticket queues
Job Summary
The role involves leading teams to support Fault, Event, and Change Management processes for IPVPN and Managed Services.
Candidates must ensure service restoration meets company-defined Service Levels through effective incident handling and escalation procedures.
The position requires round-the-clock roster duty to monitor performance and provide technical guidance to guarantee customer satisfaction.
Matching Summary
Match Score: 85
PCCW-HKT DataCom Services Ltd is seeking an Operations Support Supervisor in Manila to lead teams managing fault management, event management, and change management in a telecommunications environment. The ideal candidate should have a strong technical background in data communication, excellent communication skills, and experience in managing high-volume ticket queues.
Skills & Requirements
Must-have
Fault Management experience
Event Management expertise
Change Management skills
IPVPN and Global Internet knowledge
NOC ticketing system proficiency
Network troubleshooting background
SLA management and enforcement
Nice-to-have
Strong leadership and motivation skills
Excellent communication abilities
Proactive problem-solving mindset
Experience with Multi Cloud environments
Ability to work in a team player role
Key Requirements
University Degree in Electronic/Electrical/Telecommunication Engineering
5 years of Service Provider technical operations experience