Senior Knowledge Specialist

NiCE

Pune, India
On-site
Knowledge management experience
Structured vs unstructured content understanding
Metadata tagging and taxonomy definitions
This role focuses on transforming legacy and unstructured documents into structured, AI-ready content to support AI agents

Job Summary

  • This role focuses on transforming legacy and unstructured documents into structured, AI-ready content to support AI agents.
  • The position requires maintaining quality, consistency, and lifecycle management of knowledge assets while ensuring accuracy and relevance.
  • Candidates will enjoy a hybrid work model with two days in the office and three days remote, fostering collaboration and innovation.

Matching Summary

This role focuses on transforming legacy and unstructured documents into structured, AI-ready content to support AI agents.

Skills & Requirements

Must-have

  • Knowledge management experience
  • Structured vs unstructured content understanding
  • Metadata tagging and taxonomy definitions
  • Content curation and lifecycle management
  • AI-driven search optimization

Nice-to-have

  • Agile development environment experience
  • Inclusive design principles knowledge
  • Front-end technologies HTML CSS JavaScript
  • Enterprise knowledge base exposure
  • Collaborative cross-functional teamwork

Key Requirements

  • Experience in knowledge management or information architecture
  • Familiarity with preparing content for AI/search systems
  • IAAP CPACC or WAS certification preferred
  • Understanding of taxonomy and metadata frameworks

Work Rights

Not specified

Tailored Resume

Cover Letter