Restaurant And Gaming Service Manager

Cineplex

Calgary, Canada
1-3 years managing high volume venue
Post-secondary education in business or hospitality
Provincially applicable alcohol serving certificate
The Service Manager is responsible for ensuring policies are followed across all guest-facing and culinary areas to maximize sales and profitability

Job Summary

  • The Service Manager is responsible for ensuring policies are followed across all guest-facing and culinary areas to maximize sales and profitability.
  • This role requires protecting company assets, managing inventory shrinkage, and executing gaming initiatives while maintaining strict legislative cleanliness and safety standards.
  • The successful candidate will recruit, train, and coach venue management while fostering a supportive environment to reduce employee turnover.

Matching Summary

The Service Manager is responsible for ensuring policies are followed across all guest-facing and culinary areas to maximize sales and profitability.

Skills & Requirements

Must-have

  • 1-3 years managing high volume venue
  • Post-secondary education in business or hospitality
  • Provincially applicable alcohol serving certificate
  • Experience in guest service excellence
  • Ability to supervise employees and schedule work

Nice-to-have

  • Strong conflict resolution and negotiation skills
  • Ability to build lasting relationships with partners
  • Vision for maintaining positive morale culture
  • Proficient with Microsoft Office Suite
  • Experience coaching supervisors and hourly staff

Key Requirements

  • 1-3 years experience managing high volume restaurant or venue
  • Post-secondary education preferred in business/hospitality
  • Provincially applicable sell, sale, and handling of alcohol certificate

Work Rights

Not specified

Tailored Resume

Cover Letter