The role delivers data-driven insights to ensure Customer Operations maintains optimal staffing levels through advanced forecasting and capacity planning
Job Summary
The role delivers data-driven insights to ensure Customer Operations maintains optimal staffing levels through advanced forecasting and capacity planning.
Candidates must possess deep expertise in Power BI, SQL, and DAX to build robust efficiency measures and performance dashboards for operational leadership.
LSEG offers a dynamic global culture with tailored benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
Matching Summary
The role delivers data-driven insights to ensure Customer Operations maintains optimal staffing levels through advanced forecasting and capacity planning.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Power BI expertise required
8 years workforce management experience
Capacity planning and forecasting skills
SQL and DAX analytical tools proficiency
Database management and modeling knowledge
Nice-to-have
Executive summary creation abilities
Global matrix environment experience
Senior business leader partnership skills
Proactive self-starter mindset
High-pressure deadline management
Key Requirements
Minimum 8 years of Workforce Management experience
Proven track record in capacity plan build and scheduling
Excellent communication and problem-solving skills