This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale
Job Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
The position requires a unique combination of technical confidence to build and ship code alongside programme management skills to run complex cross-functional work.
Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction and surfacing the right information.
Matching Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
Skills & Requirements
Must-have
Build and deploy AI agents in production
Hands-on automation with n8n Make Zapier
API and webhook integration expertise
Programme management for cross-functional teams
Debug code and design failure-resistant systems
Nice-to-have
Experience working in remote-first environments
Fluent English communication skills
Ability to translate operational needs to technical constraints