Associate Vice President, Customer Success - Tier 1 & National Accounts

Calix

United States
Base: $184,500 - $377,200 usd annual based on loca...
Fully remote
10+ years leadership experience in customer success
8+ years industry experience with tier 1 csps
Executive-level strategic relationship management
Calix is seeking an Associate Vice President of Customer Success for Tier 1 and National Accounts to lead strategic relationships with major clients, driving customer retention and value realization. The role emphasizes collaboration across internal teams and is fully remote, targeting candidates with significant experience in customer success and the telecommunications industry

Job Summary

  • This role serves as a trusted strategic advisor to C-suite stakeholders at Tier 1 and national communication providers to accelerate business outcomes.
  • The successful candidate will lead a high-performing global team responsible for driving rapid value realization, customer retention, and expansion revenue.
  • Calix offers a competitive compensation package including base salary ranges from $184,500 to $377,200 USD annually depending on location, plus potential bonuses.

Matching Summary

Match Score: 85

Calix is seeking an Associate Vice President of Customer Success for Tier 1 and National Accounts to lead strategic relationships with major clients, driving customer retention and value realization. The role emphasizes collaboration across internal teams and is fully remote, targeting candidates with significant experience in customer success and the telecommunications industry.

Salary

Base: $184,500 - $377,200 USD Annual based on location; Bonus: Eligible for bonus as part of total compensation; Benefits: Not specified in text

Skills & Requirements

Must-have

  • 10+ years leadership experience in Customer Success
  • 8+ years industry experience with Tier 1 CSPs
  • Executive-level strategic relationship management
  • Proven track record scaling high-performing teams
  • Experience leveraging AI tools for innovation

Nice-to-have

  • International market operational experience
  • Strong storytelling and public speaking skills
  • Bias toward action in ambiguous environments
  • Ability to drive immediacy with incomplete information
  • Willingness to travel up to 40% domestically

Key Requirements

  • 10+ years leadership experience in Customer Success or enterprise software
  • 8+ years deep knowledge of Tier 1 communication providers
  • Demonstrated ability to influence diverse internal and external stakeholder groups
  • Track record of scaling high-performing teams delivering measurable results

Work Rights

Not specified

Tailored Resume

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