Customer Service Rep. 1

Downers Grove Bank & Trust Co

Northbrook, IL, United States
Base: $17.30-$22.60ph; bonus/equity: eligibility t...
Hybrid
Answering incoming calls and web chats
Resolving customer issues
Researching and analyzing transactions
As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues

Job Summary

  • As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues.
  • We offer competitive pay and discretionary or incentive bonus eligibility, a comprehensive benefit package, and family-friendly work hours.
  • Wintrust has been proud to serve a variety of unique communities and people from all walks of life, fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed.

Matching Summary

As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues.

Salary

Base: $17.30-$22.60/hour; Bonus/Equity: eligibility to earn an annual bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • Answering incoming calls and web chats
  • Resolving customer issues
  • Researching and analyzing transactions
  • Entering or modifying Check-By-Phone payments

Nice-to-have

  • Award-winning culture
  • Entrepreneurial spirit
  • Opportunities for development
  • Upward mobility

Key Requirements

  • 1+ years customer service experience
  • Ability to work 10:00am to 7:00pm shift
  • Bilingual Spanish required
  • High school diploma or equivalent
  • Basic computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter