Call Center Agent

SCR Medical Transportation LLC

Chicago, IL, United States
$17.00ph; $17.50 after training; not specified
On-site
Answer reservation calls within three rings
Provide trip status updates
Handle lost and found calls
The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquiries to the appropriate internal resources as they are received

Job Summary

  • The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquiries to the appropriate internal resources as they are received.
  • Meeting all assigned quotas, metrics, and providing excellent customer service are the most important aspects of this position.
  • SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals.

Matching Summary

The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquiries to the appropriate internal resources as they are received.

Salary

$17.00/hour; $17.50 after training; Not specified

Skills & Requirements

Must-have

  • Answer reservation calls within three rings
  • Provide trip status updates
  • Handle lost and found calls
  • Communicate issues impeding call center operations
  • Provide high quality customer service

Nice-to-have

  • Empathy for ADA certified individuals
  • Actively participate in re-training

Key Requirements

  • One year work experience
  • High School Diploma
  • Must be able to work Saturday and Sunday
  • 95% of all calls answered within 30 secs
  • Daily average talk time 90 seconds or less
  • Receive a minimum of 30-34 calls per hour

Work Rights

Not specified

Tailored Resume

Cover Letter