Manage desktop and helpdesk support efforts, including triage, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Job Summary
Manage desktop and helpdesk support efforts, including triage, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
Manage procurement of Windows PCs, laptops, and accessories, and manage computer related inventory utilizing Microsoft SCCM/InTune.
Manage user accounts, storage, and mailboxes in accordance with established company standards and industry best practices.
Matching Summary
Manage desktop and helpdesk support efforts, including triage, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
Skills & Requirements
Must-have
Windows operating system administration
Active Directory management
Microsoft O365 administration
SCCM/InTune management
Procurement and monitoring of hardware/software
Nice-to-have
Collaborative team environment
Creative IT professional
Meaningful hardware and software support role
Passion for world-class IT services
Key Requirements
4 or more years of experience
Excellent knowledge of Windows OS
Understanding of basic network functionality
Working knowledge of Microsoft Exchange and Active Directory