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RUNSUN SERVICE PTE. LTD. is seeking a Customer Service & Operations Engineer to provide operational and technical support in a data center environment. The role involves managing customer inquiries, coordinating internal workflows, and maintaining communication throughout the issue resolution process while following standard operating procedures.
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Job Summary
The role provides first-line operational and technical support for customers within a data center environment.
Candidates must be willing to work in 24x7 shift rotations, including nights, weekends, and public holidays.
The position involves coordinating internal workflows, managing tickets, and collaborating with engineering teams to resolve issues.
Matching Summary
Match Score: 75
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RUNSUN SERVICE PTE. LTD. is seeking a Customer Service & Operations Engineer to provide operational and technical support in a data center environment. The role involves managing customer inquiries, coordinating internal workflows, and maintaining communication throughout the issue resolution process while following standard operating procedures.
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Skills & Requirements
Must-have
24x7 shift rotations including nights
Ticket management and tracking
Data center operational support
Customer request coordination
Nice-to-have
Mandarin language proficiency
Experience with Jira or ServiceNow
Basic Linux or networking knowledge
Previous data center environment experience
Key Requirements
Diploma, Higher NITEC, or vocational education
Fresh graduates welcome with relevant internship experience
Good written and spoken English communication skills