Executive - Emr Support

CRP Informationssysteme GmbH

Mumbai, India
Hybrid
Tier 1 and tier 2 technical support
International calling experience
Emr application troubleshooting
Provide Tier 1 and Tier 2 technical support to US physicians and clinical staff, addressing concerns with professionalism and efficiency

Job Summary

  • Provide Tier 1 and Tier 2 technical support to US physicians and clinical staff, addressing concerns with professionalism and efficiency.
  • Troubleshoot and resolve errors and issues related to the EMR application, collaborating with internal teams for timely resolution.
  • The company offers benefits including annual public holidays, 30 days total leave, a mediclaim policy, and a lifestyle rewards program.

Matching Summary

Provide Tier 1 and Tier 2 technical support to US physicians and clinical staff, addressing concerns with professionalism and efficiency.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 technical support
  • international calling experience
  • EMR application troubleshooting
  • US healthcare industry knowledge

Nice-to-have

  • explain technical concepts clearly
  • empathetic and patient-centered support
  • prioritize support tickets efficiently
  • familiarity with MIPS workflow

Key Requirements

  • Any bachelor’s degree
  • At least 2 years of experience
  • minimum 2+ years of experience with any EHR/EMR platform

Work Rights

Not specified

Tailored Resume

Cover Letter