Service Coördinator Fsm

KONE Macedonia

Den Haag, Netherlands
Market conform salary; 41 vrije dagen bij 40 uur; ...
Hybrid
Realtime monitoring and planning
Ai-driven planning optimization
Customer and technician coordination
As a Service Coordinator, you will be the link between customers, technicians, and field managers, ensuring smooth operations from planned maintenance to emergency repairs

Job Summary

  • As a Service Coordinator, you will be the link between customers, technicians, and field managers, ensuring smooth operations from planned maintenance to emergency repairs.
  • You will be responsible for real-time monitoring and adjustment of the daily technician schedule, optimizing it using AI (FSM) to ensure timely execution of maintenance, repairs, inspections, and breakdowns.
  • KONE offers a hybrid work model with opportunities for professional development, a market-conform salary, 41 days of leave, and a collaborative, informal work atmosphere.

Matching Summary

As a Service Coordinator, you will be the link between customers, technicians, and field managers, ensuring smooth operations from planned maintenance to emergency repairs.

Salary

Market conform salary; 41 vrije dagen bij 40 uur; Lease a Bike-regeling, Korting op verzekeringen & sportschool

Skills & Requirements

Must-have

  • Realtime monitoring and planning
  • AI-driven planning optimization
  • Customer and technician coordination
  • MS Office proficiency

Nice-to-have

  • Customer-centric attitude
  • Solution-oriented mindset
  • Collaborative team player
  • Stress-resilient and priority-focused

Key Requirements

  • MBO-4 work and thinking level
  • Full-time availability (40 hours)
  • Experience with customer contact
  • Salesforce experience is a pré

Work Rights

Not specified

Tailored Resume

Cover Letter