Customer Service Admin Specialist

Agilent Technologies

Manesar, India
Not specified; determined by role, level, + locati...
Onsite
End-to-end order status management
Customer query resolution
Cross-departmental liaison skills
Agilent Technologies is seeking a Customer Service Admin Specialist in Manesar, India, to enhance customer satisfaction and manage operational activities within their Commercial Operations team. The role requires interfacing with various departments and resolving customer queries, primarily focusing on pre-sales and post-sales service functions

Job Summary

  • This role is critical to driving end-to-end process management and ensuring customer satisfaction within the Commercial Operations team.
  • The specialist will oversee daily operational activities, manage shared mailboxes, and handle complex customer service requests including repairs and returns.
  • Candidates must be able to liaise with diverse departments such as Collections, Tax, and Contracts to ensure seamless business operations.

Matching Summary

Match Score: 85

Agilent Technologies is seeking a Customer Service Admin Specialist in Manesar, India, to enhance customer satisfaction and manage operational activities within their Commercial Operations team. The role requires interfacing with various departments and resolving customer queries, primarily focusing on pre-sales and post-sales service functions.

Salary

Not specified; determined by role, level, and location

Skills & Requirements

Must-have

  • End-to-end order status management
  • Customer query resolution
  • Cross-departmental liaison skills
  • Production target achievement
  • Invoice and contract administration

Nice-to-have

  • German language proficiency
  • Experience with global teams
  • Dynamic and experienced individual
  • Complex administrative process management

Key Requirements

  • Graduate degree required
  • Minimum 3 years of relevant experience
  • Ability to read/write German (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter