Balboa Veterinary Medical Center is seeking a Client Service Representative Supervisor in Acton, MA, who will lead a team to ensure exceptional client interactions and support a positive workplace culture. The ideal candidate should have at least three years of relevant experience in veterinary or human medical settings and possess strong leadership and customer service skills
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Key responsibilities include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
At Great Road Veterinary Hospital, we’re committed to your growth, development, well-being, and success.
Matching Summary
Match Score: 85
Balboa Veterinary Medical Center is seeking a Client Service Representative Supervisor in Acton, MA, who will lead a team to ensure exceptional client interactions and support a positive workplace culture. The ideal candidate should have at least three years of relevant experience in veterinary or human medical settings and possess strong leadership and customer service skills.
Salary
Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts
Skills & Requirements
Must-have
Exceptional customer service
Staff supervision and training
Veterinary clinic operations
Client interaction management
Schedule management
Nice-to-have
Compassionate and energetic attitude
Fostering professional growth
Supportive workplace culture
Key Requirements
3 years of relevant experience in veterinary settings