The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving proactive platform improvements, and assuring platform stability
Job Summary
The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving proactive platform improvements, and assuring platform stability.
The role acts as the primary contact between the business user community and IT, facilitating business user priorities through platform maintenance and enhancements.
AIG values in-person collaboration as vital to its culture, offering a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving proactive platform improvements, and assuring platform stability.
Skills & Requirements
Must-have
GCMS Platform Support
Global Complaints Management System
Cognos or PowerBI knowledge
Technology Support collaboration
Data driven decision maker
Nice-to-have
Excited with change
Enhance customer experience
Support change and transformation
Proactive issue management
Navigate through organization
Key Requirements
3+ years experience as Business Analyst or Product Owner