Customer Journey Expert- Expats

ING

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Customer experience design
Journey mapping
Customer acquisition and growth
** ING is seeking a Customer Journey Expert focused on expats to enhance the digital experience and assist in the financial needs of international customers. The role emphasizes collaboration, customer insights, and journey design, requiring expertise in customer experience and lifecycle marketing. **

Job Summary

  • At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health.
  • As a Customer Journey Expert (CJE) focused on the Expat Value Proposition, you will play a key role in designing and delivering seamless end‑to‑end experiences for international customers who relocate to our markets.
  • We offer you a clear purpose, a unique offer and a range of flexible compensation and other benefits.

Matching Summary

Match Score: 75

** ING is seeking a Customer Journey Expert focused on expats to enhance the digital experience and assist in the financial needs of international customers. The role emphasizes collaboration, customer insights, and journey design, requiring expertise in customer experience and lifecycle marketing. **

Skills & Requirements

Must-have

  • Customer experience design
  • Journey mapping
  • Customer acquisition and growth
  • Cross-functional collaboration
  • Data-driven performance analysis
  • English communication

Nice-to-have

  • Enthusiasm for helping others
  • Challenging the status quo
  • Innovative colleagues
  • Agile way of working
  • Affinity with retail banking

Key Requirements

  • Experience in customer journey management
  • Experience in lifecycle marketing
  • Experience in growth roles
  • Strong understanding of customer experience design
  • Strong understanding of journey mapping
  • Comfortable communicating in English

Work Rights

Not specified

Tailored Resume

Cover Letter