Is Department Manager For Managed Services Category
ABB Inc
Hybrid
8+ years is service management experience
It category management expertise
Vendor performance management tools
This role is responsible for leading the Managed Services IS Category strategy, ensuring alignment with global business priorities and emerging technology solutions
Job Summary
This role is responsible for leading the Managed Services IS Category strategy, ensuring alignment with global business priorities and emerging technology solutions.
The incumbent will oversee end-to-end service performance, managing vendor relationships, SLAs, and KPIs while driving continuous improvement and risk management.
Candidates must possess deep knowledge of the enterprise IT managed services market and proven experience in budget management within a global organization.
Matching Summary
This role is responsible for leading the Managed Services IS Category strategy, ensuring alignment with global business priorities and emerging technology solutions.
Skills & Requirements
Must-have
8+ years IS service management experience
IT category management expertise
Vendor performance management tools
Budget planning and financial forecasting
Contract governance platforms like ServiceNow
Nice-to-have
Passion for stakeholder engagement
Cross-functional collaboration skills
Ability to simplify complex topics
Additional language skills beyond English
ITIL certification or equivalent qualification
Key Requirements
8+ years experience in IS/IT service management
Degree in Information Technology, Business Administration, or related field
Experience with ServiceNow or equivalent enterprise tools
Proven track record in vendor lifecycle management