Customer Success Manager - Senior Manager - Global Public Sector - Core (sales/services) (fedciv)

Salesforce

Multiple Locations
Base: $150,100 - $227,000 annually; base: $180,200...
Quantifiable business impact
Complex multi-org customers
Customer adoption and technical health
The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers

Job Summary

  • The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.
  • This role acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.

Salary

Base: $150,100 - $227,000 annually; Base: $180,200 - $247,900 annually (CA, NY, Boston, Chicago, Seattle, DC); Bonus/Equity: Incentive compensation, equity; Benefits: Medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), ESPP

Skills & Requirements

Must-have

  • Quantifiable business impact
  • Complex multi-org customers
  • Customer adoption and technical health
  • Seamless delivery of deliverables
  • Integrate multiple products/processes
  • Executive leadership relationships
  • Salesforce SaaS platform use

Nice-to-have

  • Growth mindset and mentorship
  • AI tools for pattern recognition
  • Trust Layer best practices
  • Safety-by-design principles
  • Agentblazer certification

Key Requirements

  • 5-6 years relevant industry expertise
  • 5-6 years Sales Cloud and Service Cloud experience
  • Public Trust clearance
  • U.S. citizen (U.S. born or naturalized)
  • No dual citizenship

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter