Support Engineer (west)

Attentive

United States
Base: $75,000 - $85,000 annually; bonus/equity: eq...
On-site
Technical support for customers
Translate customer feedback to engineering
Cross functional collaboration
Attentive is seeking a Support Engineer to enhance customer relations through technical support and problem-solving. The ideal candidate should possess strong communication skills, technical knowledge, and a customer-centric mindset

Job Summary

  • As a Support Engineer, you will work directly with customers and the Customer Success team to ensure their technical needs are met as product offerings grow.
  • You will serve as a key link between Customer Success and Engineering, enabling CS to help customers achieve their marketing goals.
  • The role requires strong communication, problem-solving skills, and technical aptitude including HTML/CSS, SQL, and familiarity with APIs.

Matching Summary

Match Score: 85

Attentive is seeking a Support Engineer to enhance customer relations through technical support and problem-solving. The ideal candidate should possess strong communication skills, technical knowledge, and a customer-centric mindset.

Salary

Base: $75,000 - $85,000 annually; Bonus/Equity: equity; Benefits: benefits

Skills & Requirements

Must-have

  • technical support for customers
  • translate customer feedback to engineering
  • cross functional collaboration
  • HTML/CSS and SQL required
  • familiarity with Webhooks, REST APIs

Nice-to-have

  • naturally curious and creative
  • high level of emotional intelligence
  • adapt and learn new things
  • detail oriented and accuracy obsessed

Key Requirements

  • BS/BA Degree or equivalent
  • Experience in MarTech/AdTech or technical service environment preferred
  • Familiarity with JavaScript, Liquid, or TypeScript is preferred

Work Rights

Not specified

Tailored Resume

Cover Letter