Air Import Customer Service Manager

TALENT TRADER GROUP PTE. LTD.

Singapore, SG
Supervisory experience in airfreight import
End-to-end import process management
Customs compliance and documentation
The role involves leading the Airfreight Import Customer Service team to ensure end-to-end operational excellence

Job Summary

  • The role involves leading the Airfreight Import Customer Service team to ensure end-to-end operational excellence.
  • Candidates will oversee daily import operations including documentation, carrier coordination, and customs compliance.
  • The position requires handling complex customer escalations while collaborating with internal teams for smooth shipment execution.

Matching Summary

Match Score: 85

The role involves leading the Airfreight Import Customer Service team to ensure end-to-end operational excellence.

Skills & Requirements

Must-have

  • Supervisory experience in airfreight import
  • End-to-end import process management
  • Customs compliance and documentation
  • CargoWise system proficiency preferred
  • SLA and KPI performance monitoring

Nice-to-have

  • Strong leadership and communication skills
  • Problem-solving for complex escalations
  • Continuous process improvement mindset

Key Requirements

  • Supervisory or senior-level experience required
  • Strong understanding of airfreight workflows
  • Hands-on experience with CargoWise system preferred

Work Rights

Not specified

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