Global Technical Support Engineer

HPE (Hewlett Packard Enterprise)

Multiple Locations
Hybrid
Troubleshooting hardware and software
Customer relations and technical questions
Proactive problem prevention
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work, helping companies connect, protect, analyze, and act on their data and applications

Job Summary

  • Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work, helping companies connect, protect, analyze, and act on their data and applications.
  • Responsibilities include resolving technical issues, responding to customer inquiries, proactively assisting users, and potentially acting as a team or project leader.
  • HPE offers comprehensive benefits for health and wellbeing, and invests in personal and professional development with specific programs to help employees reach career goals.

Matching Summary

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work, helping companies connect, protect, analyze, and act on their data and applications.

Skills & Requirements

Must-have

  • Troubleshooting hardware and software
  • Customer relations and technical questions
  • Proactive problem prevention
  • Information Technology Information Libraries (ITIL)
  • HPE Storage, Compute, SAN, Hyperconverged solutions

Nice-to-have

  • Growth mindset and intellectual curiosity
  • Coaching and mentoring new agents
  • Cross-functional teamwork and collaboration
  • Empathy and active listening skills
  • Commercial acumen and business planning

Key Requirements

  • 8+ years experience in relevant technologies
  • Graduated from relevant technical university programs
  • Technical certification in HPE products
  • Relevant industry qualification
  • Ability to lead escalated customer resolution activities

Work Rights

Not specified

Tailored Resume

Cover Letter