Health And Usage Monitoring System (hums) Support Engineer

Airbus Helicopters Southeast Asia Pte Ltd

Singapore
Fully remote
Hums systems support
Technical problem resolution
Customer support
As a member of the Asia Pacific (APAC) Technical Support hub, the jobholder is expected to autonomously take charge of regional customers and Airbus Helicopters Customer Centres portfolios and ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region and to keep the fleet flying with high level of safety and reliability

Job Summary

  • As a member of the Asia Pacific (APAC) Technical Support hub, the jobholder is expected to autonomously take charge of regional customers and Airbus Helicopters Customer Centres portfolios and ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region and to keep the fleet flying with high level of safety and reliability.
  • Provide technical support to customers and AH Customer Centres on HUMS and Connected Services related topics, steer the request treatment by defining a proper resolution action plan and liaising with proper Airbus Helicopters stakeholders.
  • Ensure fault isolation/ root cause analysis and technical events/ enquiries follow-up, with Marignane & Donauworth headquarter and Asia Pacific customers.

Matching Summary

As a member of the Asia Pacific (APAC) Technical Support hub, the jobholder is expected to autonomously take charge of regional customers and Airbus Helicopters Customer Centres portfolios and ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region and to keep the fleet flying with high level of safety and reliability.

Skills & Requirements

Must-have

  • HUMS systems support
  • technical problem resolution
  • customer support
  • incident investigation
  • product improvement analysis
  • technical request treatment

Nice-to-have

  • customer relationship strengthening
  • proactive customer engagement
  • knowledge base contribution
  • training program development

Key Requirements

  • At least five years working experience in helicopter maintenance
  • At least five years working experience with HUMS
  • Recognized Aerospace or Engineering Diploma or Bachelor's Degree
  • Basic IT network knowledge

Work Rights

Not specified

Tailored Resume

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