(remote) Agent, Colleague Support, Hrss - Tier I Contact Center

Trinityrailwayexpress

Base: $21.52 - $32.28; bonus/equity: not specified...
Fully remote
Hris systems and contact center systems
Customer service role
Remote based position
Provides administrative service, support, navigation & / or solutions, in accordance with level of experience, education & established policies & procedures

Job Summary

  • Provides administrative service, support, navigation & / or solutions, in accordance with level of experience, education & established policies & procedures.
  • Delivers an exceptional colleague experience through high-quality, reverent, courteous, and empathetic service, reflecting our commitment to the ICARE values.
  • Accountable for continuous self-development & supporting the growth of others.

Matching Summary

Provides administrative service, support, navigation & / or solutions, in accordance with level of experience, education & established policies & procedures.

Salary

Base: $21.52 - $32.28; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • HRIS systems and Contact Center systems
  • customer service role
  • remote based position
  • data entry and record maintenance
  • written, verbal and nonverbal communications

Nice-to-have

  • personalized care and service
  • collaborative relationships
  • continuous self-development
  • embraces new ideas and cultural differences

Key Requirements

  • Associate’s degree or equivalent experience
  • Minimum 1+ years of progressive experience
  • Demonstrated proficiency in Workday, UKG, Cisco, or similar HRIS and Contact Center systems
  • Must be able to travel to the various Trinity Health sites 25% as needed

Work Rights

Not specified

Tailored Resume

Cover Letter