As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, account maintenance, credit product applications, and provide financial health checks to identify customer needs.
CommBank is committed to supporting Aboriginal and Torres Strait Islander Peoples and offers networking opportunities through its Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service experience
Excellent communication skills
Ability to articulate financial terms clearly
Experience in busy retail environment
Knowledge of banking products and services
Nice-to-have
Genuine interest in financial wellbeing
Ability to ask the right questions
Problem solving skills
Integrity and customer centric approach
Experience with digital banking technology
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality