Customer Service & Operations Credit Analyst

NatWest Group

Chennai, India
Investigating customer queries
Collecting and analysing information
Responding to queries promptly
Deliver successful outcomes for customers by investigating their queries and understanding their needs

Job Summary

  • Deliver successful outcomes for customers by investigating their queries and understanding their needs.
  • Respond to queries from customers promptly and tactfully within SLAs, developing relationships and maintaining an understanding of their needs.
  • Review processes for automation or enhancement to improve customer and business experience, and support with process training and knowledge sharing.

Matching Summary

Deliver successful outcomes for customers by investigating their queries and understanding their needs.

Skills & Requirements

Must-have

  • Investigating customer queries
  • Collecting and analysing information
  • Responding to queries promptly
  • Authorising and investigating transactions
  • Strong interpersonal skills
  • Delivering to deadlines

Nice-to-have

  • Awareness of trends and regulations
  • Process automation enhancement
  • Knowledge sharing in team

Key Requirements

  • Senior analyst level
  • Strong customer service abilities
  • Customer and industry knowledge
  • Fast-paced environment work
  • Good organisational skills

Work Rights

Not specified

Tailored Resume

Cover Letter